Customer Service

Customer Service

Customer Service is one of the most important facets in successful business. Excellent customer service by the team can make your business grow and be a sole reason for customer retention. Our assessment for customer service orientation helps organisation to hire right people with the right attitude towards serving customers, which may not be evident in the interviews.

Training gap analysis:

Customer service is a competency that can be developed by the right training as well. This assessment outlines the areas of development and highlights for every person taking the assessment for training need identification. This assessment can be used for hiring Customer service executives, Support executives in BPOs/ KPOs, Client Facing / interacting team, Retails Sales in Stores / Malls, Floor managers in Stores/ Malls, Sales Executives.

Duration: TBD
How it works


Note: You will be charged only at Step 3, i.e. only when a candidate starts the assessment.

Sample Report