Customer Service is one of the most important
facets in successful business. Excellent customer service by the
team can make your business grow and be a sole reason for customer
retention. Our assessment for customer service orientation helps
organisation to hire right people with the right attitude towards
serving customers, which may not be evident in the interviews.
Training gap analysis:
Customer service is a competency that can be developed by the right
training as well. This assessment outlines the areas of development
and highlights for every person taking the assessment for training
need identification. This assessment can be used for hiring Customer
service executives, Support executives in BPOs/ KPOs, Client Facing
/ interacting team, Retails Sales in Stores / Malls, Floor managers
in Stores/ Malls, Sales Executives.
How it works
Note: You will be charged only at Step 3, i.e. only when a
candidate starts the assessment.